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Families and Integrated Services

H.K.S.K.H. Outreaching Team for Multi-Cultural Community (OTMC)


H.K.S.K.H. Outreaching Team for Multi-Cultural Community (OTMC) aims at providing appropriate support services to the needy individuals of the Ethnic Minorities (EMs) and their families through reaching out and connecting with stakeholders in the community.



  • To connect the needy EMs with mainstream welfare services
  • To improve EMs’ problem solving skills
  • To strengthen EMs’ family cohesiveness
  • To enhance support network of EMs for their early integration into the local community
  • To establish network with community organizations, religious organizations, schools and welfare service units for effective delivery of service
  • To mobilize EMs and local residents in pursuit of social inclusion and racial harmony


Service Target

Ethnic minorities (excluding Non-Refoulement Claimants) who live in Sha Tin, Tai Po, North District, Yuen Long, Tuen Mun, Tsuen Wan and Kwai Tsing 



  • Visit or make a call to our office during opening time
  • Visit our outreaching lorry or roadshow
  • Referred by individuals or organizations


Mode of Services

OTMC reaches out to common spots of EMs and connects with stakeholders in the community to identify potential EM service users as early as possible. OTMC builds rapport with them to understand their needs in order to provide appropriate supportive, developmental and remedial services.


Service Characteristics

  • Reaching out - visiting different districts with 5.5 tonnes lorry to set up roadshows and organize various thematic community activities as well as provision of enquiry service to approach service users
  • Cultural Sensitivity - rendering of services by workers with cultural sensitivity to build rapport and trust;
  • User-friendly Service - providing interpretation during service delivery by EM interpreters as needed;
  • Community network - facilitating EMs to connect with mainstream welfare services


Scope of Service

  • Outreaching service - reaching out to EMs  through roadshows, community activities, exhibition, home visits etc.;
  • Telephone enquiry service - facilitating the understanding of social resources and identifying the needs of EMs;
  • Casework Support - conducting initial assessment, arranging direct/referral service, providing immediate intervention and long term casework support for the needy cases to overcome their difficulties;
  • Group and Programmes - organizing preventive/ developmental/ therapeutic/ mutual support/ volunteer groups tailored to EM’s welfare needs.

Service charge

Free of charge, except specific groups or programmes


By giving verbal or written notification to our team


Newsletter "HANDS"

本頁圖片/檔案 - ISSUE_4

Issue no. 4 (October 2022)




L102-L103, 1/F,

Long Ping Shopping Centre,

Long Ping Estate,

Yuen Long

* Tsuen Wan & Kwai Tsing Sub-team office:
Room B, 1/F, 20 Shek Man Path, Kwai Chung, N.T.
* By appointment

Tel 3614 0575(Cantonese & English Hotline)
3611 0844(Urdu and Hindi Hotline)
6996 5594(Tsuen Wan & Kwai Tsing Hotline)
Fax 3585 2537
Email otmc@skhwc.org.hk
Operating hours Monday, Tuesday & Saturday:10:00am to 6:00pm

Wednesday:10:00am to 10:00pm

Friday:2:00pm to 10:00pm

Sunday:10:00am to 2:00pm

Closed on Thursdays & public holidays



Downloads  Service Leaflet